Contact Us | Jelliemons

Last updated: 3rd December 2025

At Jelliemons, customer satisfaction is our top priority. We are committed to providing timely, helpful, and transparent support for all your questions, concerns, and feedback. This Contact Us Policy outlines how you can reach us and how we respond.

1. How to Reach Us

You can contact our customer support team through any of the following channels:

A. Email Support

📧 info@playplanet.co.in
Available 7 days a week.
We typically respond within 24–48 hours.

B. Social Media Support

You may also reach us via:

Instagram: @jelliemons_india
Responses on social platforms may take up to 48 hours.

2. What We Can Help With

Our team is happy to assist you with:

Order and delivery status
Returns, replacements, and refunds
Product information and usage
Payment or checkout issues
Website or account support
Feedback, complaints, or suggestions

For warranty or defect-related concerns, please include photos/videos to help us resolve the issue faster.

3. Response Timelines

Query Type

Expected Response Time

General enquiries

24–48 hours

Order-related issues

24 hours

Refund/return-related queries

2–3 business days

Escalations

3–5 business days

4. Escalation Matrix

If your issue remains unresolved:

Level 1 – Customer Support

Email: info@playplanet.co.in

Level 2 – Escalation Team

Email: sheldon@randomgenius.in
Response within 48 hours.

5. Information We May Request

To help us address your query quickly, please provide:

Full name
Order number
Registered email or phone number
Product details
Issue description
Photos/videos (if applicable)

6. Our Commitment

We aim to provide clear, respectful, and helpful communication.
Your privacy is important to us; any information shared will be used strictly to resolve your query.
We continuously monitor feedback to improve our products and services.

7. Contact Us Anytime

For any questions, concerns, or feedback, we’re always here to help.

📧 info@playplanet.co.in
🌐 www.jelliemons.in