Returns & Refund Policy

Last updated: 3rd December 2025

 

Thank you for shopping with  Jelliemons. We want you to love your purchase, but if something isn’t right, we’re here to help. Please read our Returns & Refund Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused and in its original packaging.

• All tags, manuals, accessories, and freebies must be intact.

• Return requests must be raised within 7 days of delivery.

Non-returnable items include:

• Opened or used electronic accessories (earbuds, headphones, etc.)

• Items purchased during clearance sales

2. Return Process

Step 1: Request a Return

Email us at info@PlayPlanet.co.in with:

• Order number

• Product name

• Reason for return

• Photos/video (if product is defective or damaged)

Our team will verify the request as soon as possible and get back via email.

Step 2: Pick-up or Self-ship

• If pickup is unavailable, you may be asked to self-ship the product to our warehouse. 

Warehouse Address:

Mr Shekhar Parab,

Play Planet India,

Connect My B2B Pvt Ltd.

Gala no :- 4B, phase 2,

Shree Sai Logistics,

Elkunde Village Sonale,

Grampanchayat,

Bhiwandi 421302

Mobile: +919820543773

 

Step 3: Quality Check

Once the product reaches our warehouse, it undergoes a Quality Check (QC).
Refund/Replacement will be approved only if it passes QC.

3. Refund Policy

Refund Method

Approved refunds will be issued to:

• The original payment method, or

• Store credit (if preferred by customer)

Refund Timeline

Refunds are typically processed within:

• 3–5 business days after QC approval (for prepaid orders)

• 7–10 business days for bank-account refunds

4. Replacement Policy

Replacements are offered:

• For defective, damaged, or incorrect items

• Subject to product availability

If the replacement unit is unavailable, you will receive:

• A full refund, or

• Store credit of equivalent value

5. Returns Due to Customer Preference

If the customer changes their mind (wrong size, different colour, etc.):

• Return shipping charges may apply

• Refunds may exclude original shipping fees
   

6. Cancellations

• Orders can be cancelled within 2 hours of placing the order.

• Once dispatched, orders cannot be cancelled.

• Refunds for cancelled orders will be processed within 3–5 business days.

7. Damaged or Defective Products

If your product arrives damaged or defective:

• Raise a return request within 48 hours with required photos/videos.

• We will prioritise a free replacement, or issue a refund if unavailable.

8. Contact Us

For any questions related to returns or refunds, reach out to us at:
📧 info@playplanet.co.in