Shipping Policy

Last updated: 3rd December 2025

Thank you for shopping with Jelliemons. We’re committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy below for complete details.

1. Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).
During high-volume periods (sales, festivals, launches), order processing may take an additional 1–2 business days.
You will receive an order confirmation email once your order is placed, and a shipping confirmation email once it is dispatched.

2. Shipping Locations

We currently ship across India.

3. Shipping Methods & Delivery Time

We work with trusted delivery partners to ensure reliable service.

Standard Shipping: 3–7 business days

Delivery times may vary based on your location, courier workload, and external factors (weather, strikes, unforeseen delays).

4. Shipping Charges

Free shipping on orders above ₹1000/-.
For orders below the threshold, a shipping fee will be charged on actuals.

5. Incorrect Address / Failed Delivery

Please ensure your address and contact details are accurate when placing the order.

If a package is returned due to an incorrect or incomplete address, additional reshipping charges may apply.
Our team will contact you to arrange re-delivery.

6. Damaged or Lost Packages

If your order arrives damaged, please notify us within 48 hours with photos of:

The product
The packaging
The shipping label

If your shipment is lost in transit, we will coordinate with the courier to resolve the issue and arrange a replacement or refund.

7. Order Changes & Cancellation

Orders can be modified or cancelled within 2 hours of placing the order.
Once the order is processed or shipped, changes cannot be made.

8. Contact Us

For any shipping-related queries, reach out to us at:
📧 info@playplanet.co.in